Privacy Policy

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or Services.

When changes are made, we will revise the Effective Date at the top of this Privacy Policy. Any modifications become effective when posted on the Site unless otherwise required by law.

Your continued use of the Site or Services after an updated Privacy Policy is posted constitutes acceptance of the revised policy.

Conflict Between This Policy and Applicable Laws

Where applicable privacy laws provide greater protection than this Privacy Policy, those laws will govern our processing of Personal Information.

If any portion of this Privacy Policy conflicts with applicable federal, state, provincial, or local law, we will comply with the applicable legal requirements.

Information We Collect

We may collect information that identifies, relates to, describes, references, or could reasonably be linked to an individual ("Personal Information").

Depending on your relationship with RegText, we may collect:

Identifiers

• Name
• Email address
• Telephone number
• Business name
• Mailing address
• Account credentials, where applicable

Professional Information

• Job title
• Company affiliation
• Industry information

Communications Information

• Information submitted through contact forms
• Customer support requests
• Correspondence with our team
• Message delivery and communication logs

Technical and Usage Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs
• Pages viewed
• Date and time of visits
• General website interaction data

Customer Data

Customers using our Services may provide information necessary for message delivery and compliance operations. Such information may include:

• Recipient phone numbers
• Message content
• Delivery records
• Campaign information

When we process Customer Data, we generally act as a service provider or processor on behalf of our customers and process such information according to their instructions.

How We Collect Information

Information You Provide Directly

We collect information when you:

• Submit a contact form
• Request information about our Services
• Communicate with customer support
• Register for events, webinars, or demonstrations
• Otherwise communicate with us

Providing Personal Information is voluntary; however, certain information may be necessary for us to respond to requests or provide Services.

Automated Collection Technologies

We may collect information automatically through cookies and similar technologies that help us operate, maintain, and improve our Site.

These technologies may collect:

• Browser information
• Device identifiers
• Usage statistics
• Session information

Information From Customers

When customers use our Services, they may provide information to us for processing and delivery through our platform.

In those situations, RegText generally acts as a service provider and processes information on behalf of the customer.

How We Use Information

We may use Personal Information to:

• Operate and maintain the Site
• Provide, manage, and improve our Services
• Respond to inquiries and support requests
• Communicate regarding products and services
• Monitor platform performance and security
• Detect, investigate, and prevent fraud or misuse
• Enforce agreements and policies
• Comply with legal obligations
• Develop new products, features, and services
• Analyze usage trends and business operations

We may also use information in aggregated or de-identified form for analytics, research, and business purposes.

How We Share Information

We do not sell Personal Information.

We may disclose Personal Information in the following circumstances:

Service Providers

We may share information with vendors that assist us with:

• Website hosting
• Cloud infrastructure
• Data storage
• Security services
• Customer support
• Professional services
• Analytics and performance monitoring

These providers are contractually required to protect information and use it only for authorized purposes.

Legal Compliance

We may disclose information when required to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of users or others

Business Transactions

If RegText participates in a merger, acquisition, financing, reorganization, or sale of assets, Personal Information may be transferred as part of the transaction.

Information Processed on Behalf of Customers

RegText provides messaging infrastructure and related technology services to business customers.

When customers upload recipient information, communication content, or other data to our platform, RegText generally acts as a service provider or processor and processes such information solely according to customer instructions and applicable agreements.

Customers are responsible for:

• Obtaining any required consents
• Providing applicable privacy notices
• Maintaining a lawful basis for processing information
• Responding to privacy requests related to Customer Data

If you believe your information has been processed through RegText on behalf of one of our customers, please contact the organization that collected your information directly.

Cookies and Similar Technologies

We may use cookies and similar technologies necessary to operate our Site and improve user experience.

We do not currently use cookies for cross-context behavioral advertising or targeted advertising purposes.

Most browsers permit you to control cookie settings. Disabling cookies may affect Site functionality.

Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain Personal Information only as long as reasonably necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods vary based on the nature of the information, applicable legal requirements, and business needs.

Children's Privacy

Our Site and Services are not directed to children under the age of 16.

We do not knowingly collect Personal Information from children under 16. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Additional U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have rights to:

• Know what Personal Information we collect
• Access Personal Information
• Correct inaccurate information
• Request deletion of Personal Information
• Obtain information about disclosures
• Appeal certain privacy decisions where applicable

To exercise applicable privacy rights, please contact us using the information below.

We will not discriminate against individuals for exercising privacy rights provided by law.

Canadian Privacy Rights

For individuals located in Canada, RegText processes Personal Information in accordance with applicable Canadian privacy laws, including PIPEDA where applicable.

Individuals may request access to Personal Information under our control or request corrections to inaccurate information, subject to legal exceptions.

Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us: